RETURNS OR EXCHANGES
Thank you for choosing Atlas Martl LLC. We are committed to providing you with a worry-free shopping experience. If you are not satisfied with the product, you can apply for a return according to the following policy.
I. Return Application Conditions
Goods can be returned within 7 days of receipt.
Goods must be in basic condition (no serious damage or affecting resale).
Even if the goods have been opened, returns are still supported if they meet hygiene and integrity requirements.
It is recommended to keep the original packaging for a smooth return process.
II. Non-Returnable Items
The following situations may not support returns:
Goods with signs of human-caused damage or obvious signs of use.
Exceeding the return period.
Goods purchased through unofficial channels.
III. Return Process
Contact Customer Service
Contact customer service via email, submit a return application, and explain the reason.
Obtain Return Information
Customer service will provide you with a return address and specific instructions.
Return Goods
Return the goods according to the instructions and provide the tracking number.
Review and Refund
After receiving and approving the return, we will process your refund.
IV. Return Costs
If the return is due to product quality issues: We will bear the return shipping costs.
If the return is due to personal reasons (e.g., the size doesn’t fit, or you don’t like the product): The customer will bear the return shipping costs.
V. Refund Information
Refunds will be processed after approval. Refund will be processed via the original payment method within 3–7 business days. Actual arrival time may be delayed depending on the payment method.
VI. Return Address and Contact Information Please note: The return address must be obtained from customer service. Please do not send the item back yourself to avoid affecting processing.
Address: 164 Verbena Dr Waxahachie, TX 75165
Email: abegail@atlasmartl.com
Phone: (351) 215-3364
Thank you for your trust and support of Atlas Martl LLC. We will continue to provide you with better products and services.